Answers Before You Ask

Submit a booking enquiry through the property page or contact form with your dates, guest count and preferred bedroom configuration. Our reservations team checks availability and confirms it with you before any payment is requested. Once confirmed, you complete a short reservation form and pay a deposit to secure the dates.

No. Every request goes through a short approval step so our team can verify availability and property details before confirming. This usually takes less than one business day.

Payments are made by bank transfer to our TTD or USD Scotiabank accounts, or our Republic Bank TTD account. After transferring, email a photo of your payment receipt so our team can verify and confirm it against your booking.

A 50 percent deposit is required within 48 hours of your reservation being confirmed to secure the dates. The remaining balance is due 21 days before arrival. Reservations made within 21 days of arrival require full payment upfront.

If the deposit is not received within 48 hours of confirmation, the tentative reservation is released so the dates can be offered to other guests.

The damage deposit is equal to one night's accommodation rate for your selected property and room configuration. It is refunded within five working days of check-out once the property has been inspected, provided no damage or additional cleaning is required.

Sunsational Tobago operates a no-refund cancellation policy. If your plans change, we offer six months to rebook the same accommodation, or in some cases a different property, at no additional charge.

Check-in and check-out times vary by property and are confirmed with you before arrival. Early check-in and late check-out are available on request, subject to availability.

Yes, subject to availability. Early check-in before 12pm is TT$400, or TT$200 after 12pm. Late check-out before 2pm is TT$200, or TT$400 after 2pm.

Several of our villas sit inside gated communities. Once your booking is confirmed, we send full directions and ask you to call our team or housekeeper when you reach the gate or property so we can let you in and complete check-in.

Yes. Celebration décor is available for TT$400. Breakfast can be arranged on request, with a menu provided. Grocery delivery is coming soon. Let us know what you would like when you submit your enquiry or reservation form.

Pets are not permitted unless approved by management in writing prior to arrival.

Events and parties are not permitted unless requested and paid for at the time of booking. Please let us know in your enquiry if you are planning a celebration so we can arrange it properly.

Smoking is strictly prohibited inside all accommodations. Where permitted, smoking should only take place in designated outdoor areas.

Yes. Sunsational Tobago provides full-service property management, including guest communication, housekeeping coordination, marketing and reporting. Visit our Property Management page to register your interest.

Our managed properties are in Bon Accord (Sugar Haven Villas, Twin Tides Villas and Villa Arizia) and Mason Hall (Tropicbird Townhouse), both within easy reach of Tobago's main beaches, restaurants and the A.N.R. Robinson International Airport.