These terms apply when you use www.sunsationaltobago.com or book a stay with Sunsational Tobago Ltd (“Sunsational”, “we”, “us”). By using the website or making a booking you agree to them. If anything here is unclear, email reservations@sunsationaltobago.com before you book.
1. Who we are
Sunsational Tobago Ltd, Room 1, English Plaza, Northside Rd, Mason Hall, Mason Hall, Tobago, Trinidad and Tobago. We manage and let holiday villas in Tobago on behalf of their owners.
2. Bookings
- A booking request is not confirmed until we confirm it in writing, or until an Instant Book reservation is accepted on the website.
- A 50 percent deposit is due within 72 hours of confirmation to secure the dates. If it is not received, the reservation may be released.
- The balance is due 21 days before arrival. Bookings made within 21 days of arrival are paid in full when confirmed.
- Payment is by bank transfer to the accounts shown on your invoice. Please send us the transfer receipt so we can match it to your booking.
3. Damage deposit
Each stay carries a refundable damage deposit equal to one night's rate for the property and room configuration booked. It is returned within five working days of check-out once the property has been inspected. We may keep all or part of it to cover damage, missing items or extra cleaning, and will tell you what was kept and why.
4. Cancellations and changes
We operate a no-refund cancellation policy. If your plans change, you may rebook the same accommodation, or in some cases a different property, within six months at no additional charge, subject to availability.
5. Your stay
- Check-in and check-out times vary by property and are confirmed with you before arrival.
- Smoking is not permitted inside any accommodation.
- Pets are not permitted unless management has approved them in writing before arrival.
- Events and parties are allowed only at properties that permit them, and only by prior arrangement. See the FAQ for each property's rules.
- The number of guests may not exceed the number booked without our agreement.
6. Using this website
We work to keep prices, photos and availability accurate, but errors can happen; the price and dates in your written confirmation are the ones that apply. Answers from the “Ask Sunsational AI” concierge are a guide only and do not change these terms or your booking. You may not misuse the website, attempt to access areas that are not public, or copy its content for commercial use.
7. Operations Hub and connected services
The Operations Hub on this website is used only by Sunsational staff and authorised partners. Where we connect it to our accounting software (Intuit QuickBooks Online), the connection is used solely to keep Sunsational's own books: it records invoices, payments and owner balances from our bookings. An authorised administrator can disconnect it at any time from the Hub or from QuickBooks. How we handle personal information is set out in our Privacy Policy.
8. Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise, we are not responsible for losses that were not foreseeable, for events outside our reasonable control, or for guests' personal belongings left at a property.
9. Law
These terms are governed by the laws of Trinidad and Tobago.
10. Changes
We may update these terms. The version in force when you book applies to that booking.